Troubleshooting & Resources

Common issues and solutions, plus helpful links

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Common Issues

Running into issues? Here are solutions to common problems.

⚠️Device not detected during flashing

  • Try a different USB cable (use data cable, not charge-only)
  • Install CH340 or CP210x drivers for your device
  • Hold BOOT button while connecting USB
  • Try a different USB port (USB 2.0 often works better)

⚠️No other nodes visible

  • Make sure you configured the preset for USA/Canada in the app
  • Verify antenna is properly connected before powering on
  • Move to a location with better line of sight
  • Nodes don't auto-discover - you need to add contacts or join channels
  • Check our Discord for current network status

⚠️Cannot connect via Bluetooth

  • Make sure you flashed the Companion BLE firmware
  • Enable Bluetooth on your phone and grant permissions
  • Try restarting both devices
  • Forget the device in Bluetooth settings and re-pair

⚠️GPS not working

  • Not all devices have GPS - check your hardware specs
  • Move outdoors with clear sky view
  • Wait up to 5 minutes for initial GPS lock
  • GPS may not work well indoors or near buildings

⚠️Poor range/connection quality

  • Use a quality external antenna if your device supports it
  • Elevate your device (higher is always better for LoRa)
  • Avoid indoor locations with metal structures
  • Line of sight is critical for LoRa communications

Still having trouble? Our community is here to help!

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